How A DC Restaurant Successfully Transformed Its Business Overnight

8 Spa 2020
181 270 Peržiūros

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How A DC Restaurant Successfully Transformed Its Business Overnight

  • Here in the Netherlands people are free to give tips. The tip gets distributed over the working staff with 70% for service. Rest for the kitchen. In this way you still can motivate eachother for doing your work above average and going for that extra effort. If you get rid of your tipping system youll eventually get people who are good/average but thats it. Ofc now with the pandemic its different. But say if restaurants reopen and the virus is gone, you risk that your best working staff goes to find a job at a better paid place.

    Rubèn PlantingaRubèn PlantingaPrieš 12 dienų
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    Chris EvanChris EvanPrieš 14 dienų
  • A pretentious answer from pretentious owners of a pretentious restaurant. Okay, got it. Well, I am glad you two figured out a new capitalistic angle to your problem, I guess. The one redeeming quality of this pandemic is all of the pretentious restaurants this virus has killed off. For that, I will be forever grateful. Luckily for me, I have a game plan in place myself. I absolutely no longer tip. This is to cover the increase on my bill and two, I have cut eating out roughly 75% and that WILL NOT change once this virus is over and or has subsided.

    All Day Day DreamerAll Day Day DreamerPrieš 18 dienų
  • 5 bucks an hour!! That’s modern day slavery..

    Hello hello hello !!!!Hello hello hello !!!!Prieš 20 dienų
  • I don’t know how people can live off $5 a hour plus tips.... I could not do it.

    Ros GRos GPrieš mėn
  • so they added take out and communism so their profits wouldnt be effected?

    Khum DhanKhum DhanPrieš mėn
  • Basically you’re paying your staff with their own money great move

    Felix LlFelix LlPrieš mėn
    • That's how it works in Europe. Tips are relatively archaic and don't equally benefit all parties involved with the restaurant experience.

      Jamie GloverJamie GloverPrieš mėn
  • I yuy I i

    Glen WolfGlen WolfPrieš mėn
  • Great video and even better people. Thinking of a newsletter while suggesting clients try other restaurants is completely unlike the ideology that reigns in the business world in America. Some people will call them "socialists" and you who those people are! Kudos to these guys by showing that helping one another is the right thing to do.

    PierB33PierB33Prieš mėn
  • This video is a waste of time, don't watch.

    shade warshade warPrieš mėn
  • What part of DC is this in?

    TTPrieš mėn
  • 22 service fee that sounds more like the owners are trying to make up lost revenue what a sham dislike for sure

    juan valenciajuan valenciaPrieš mėn
  • Everybody is hung up about the 22% fee. People have to understand that there is no playbook for what's going on right now. That fee is probably your bill plus tip included

    Colin LaColin LaPrieš mėn
    • And you think these fees will go away? No, they will follow the customer inside and already have in many instances. And this is now and into the far future. A meal I might have had for $10 in April might be $15 now? It's like the domino effect in real estate or, at the Mall. Tenants leave, do not return so everyone else's rents rise. The same with missing and absent customer. So I leave my home, when I shouldn't, to come eat at your establishment, to support you, and I end up covering the lost revenue for everyone else? No thank you.

      All Day Day DreamerAll Day Day DreamerPrieš 18 dienų
  • Take only restaurants aren't an innovation they have been here for years. That 22% service fee is outrageous

    Penguin TacosPenguin TacosPrieš mėn
    • I'm not sure where you live but DC is brutally expensive to begin with. Besides that, it's not like it's a surprise. If you go there you understand it's just part of the bill and there's no need for mental math at the end of the experience.

      MattMattPrieš mėn
  • TY 😸

    Amit dasAmit dasPrieš mėn
  • You should check out cranes the restaurant in dc started

    Captain RottenCaptain RottenPrieš mėn
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    Smith ZlantanSmith ZlantanPrieš mėn
  • GO GO !!!!!!!

    Chansai Commerce17Chansai Commerce17Prieš mėn
  • 0:53 Love this moment

    marcus allenmarcus allenPrieš mėn
  • NOT worth the wait....GARBAGE!!!!!

    1gr8chef1231gr8chef123Prieš mėn
  • 22% service fee 🤦‍♂️ Only Boo Boo the Foo eats there

    Tony TapiaTony TapiaPrieš mėn
  • Adding 22% gratuity the total bill, if this is mentioned upfront in the menu, I believe this is a good step. Everyone in the staff gets a good share. (Pay scale between server and other staff can be different to make up for the nature of work involved). A server should be expected to do a good job(like every other profession and be paid for it)....not just because they expect to get a good tip. Apart from switching to takeout mode(which everyone else also adopted), they promoted their neighboring restaurants...kudos to them, wholesome! Guess the pandemic has brought many together fighting towards the same cause.

    leoanish01leoanish01Prieš mėn
    • What would be better is for the prices of the food listed on the menu were final, without having to add any service charge or tip. The whole tipping system is antiquated.

      ParafasioParafasioPrieš mėn
  • Riveting reporting there business insider, you reported on over priced food that is delivered.

    No NameNo NamePrieš mėn
  • #Gentrification

    ABC2DanielABC2DanielPrieš mėn
  • They are not Americans. That's why they were able to get this right.

    houchi69houchi69Prieš mėn
  • Service fee? Either build it into the menu price or allow for tipping. No likes to see the words "service fee" on a bill.

    Rudie ObiasRudie ObiasPrieš mėn
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    Franca JulietFranca JulietPrieš mėn
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      Franca JulietFranca JulietPrieš mėn
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      Franca JulietFranca JulietPrieš mėn
  • 22%?? Holy shit

    deon fraserdeon fraserPrieš mėn
  • It's becoming the new business norm in many countries and a boon to delivery riders

    NooneyouknowNooneyouknowPrieš mėn
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    Tyree HillTyree HillPrieš mėn
    • This is a fake comment, reply chain btw. Don’t get baited by what they’re saying

      KieffusKieffusPrieš mėn
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      Tyree HillTyree HillPrieš mėn
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      Allen CollierAllen CollierPrieš mėn
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      Tyree HillTyree HillPrieš mėn
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      Michaela hammesMichaela hammesPrieš mėn
  • *Shows you giving up is only for the 99%* *But for that 1%, you can succeed*

    Joshua MartinJoshua MartinPrieš mėn
  • Umm how about an ad warning Business Insider?

    JamesJamesPrieš mėn
  • Folks, just cook at home. 22% increase is ridiculous. I could do away with 15%. Eating out is always expensive and now we have this bullshit.

    noname22541noname22541Prieš mėn
  • amazing great job guys keep up the great work and keep helping others in this time much love. KUDOS

    Elko GElko GPrieš mėn
  • I can’t believe it! I used to dine at this restaurant lollll

    Leonardo LombardiLeonardo LombardiPrieš mėn
  • So they started a take out business like literally every restaurant hit by covid in the US. Happy for them but this video is just an advertisement and nothing more.

    Nathan5791Nathan5791Prieš mėn
    • Just support small restaurants .

      hey shirhey shirPrieš mėn
  • Everyone talkin shit about the 22% service fee but it seems to be workin 🤷‍♂️🤷‍♂️

    Karl-Anthony TownsKarl-Anthony TownsPrieš mėn
  • Holy shit an american restaurant realizing that tips are a bad idea and actually functioning like the rest of the civilized world

    Piotr BrysPiotr BrysPrieš mėn
  • A lot of people talking hate in these comments about a 22% service fee. People don’t realize that this is the way of the future. I work in a small bistro and we have implemented the same model. If far more sustainable and allows restaurants to have better cash flow and act like a real business. It also has the double effect of weeding out the people that would be offended by the service fee. So no cheap asses

    Gabriel RelyeaGabriel RelyeaPrieš mėn

    Matt and Andrew Calvey and BittakerMatt and Andrew Calvey and BittakerPrieš mėn
  • Uploaded twice in a 24 hour period, lacking content huh?

    Danny LamDanny LamPrieš mėn
  • Can't wait to see this reuploaded tomorrow

    Financial ShinaniganFinancial ShinaniganPrieš mėn
  • this would make a great curb episode

    jeroenjeroenPrieš mėn
  • My heart melt when you mentioned that you helped other restaurants as well. Kudos ...

    Billy CasperBilly CasperPrieš mėn
  • Quitting < Adapting

    Stoney MaloneyStoney MaloneyPrieš mėn
  • Ayo where my DC homies @ ?

    MackMackPrieš mėn
  • I live in DC and all the small businesses in my area went out of business while chains remained open.

    Michael DePintoMichael DePintoPrieš mėn
  • Congratulations!

    Walter de Paula Pinto FilhoWalter de Paula Pinto FilhoPrieš mėn
  • That is really great

    Smash DoshSmash DoshPrieš mėn
  • oh....that's it? I was expecting something groundbreaking.

    Gordon CGordon CPrieš mėn
    • This is just an advert

      Loading nowLoading nowPrieš mėn
  • Thanks for making this available now !😆

    Benny HengBenny HengPrieš mėn
  • lol what a joke, 22% service charge

    Freshly MadeFreshly MadePrieš mėn
  • hopefully this video won't get removed

    Likun JianLikun JianPrieš mėn
  • Wow, takeout is such a new idea that I didn't know worked before. Also, if I heard that a 22% service fee was going to be added to my bill, I wouldn't even eat there in the first place. I appreciate servers and workers and I always tip, but if I'm taking out and paying that much, then I'm definitely not coming to your restaurant.

    DIY ProjectsDIY ProjectsPrieš mėn
  • Isn’t this the 3rd upload by now? 😂

    The LiamsterThe LiamsterPrieš mėn
    • 4th I think

      Carat,MOODZ, and Monbebe for lifeCarat,MOODZ, and Monbebe for lifePrieš mėn
  • So you do less. And expect a 22 percent fee, not gonna fly.

    G CruzG CruzPrieš mėn
  • Yesterday I got notified About this video!!! BUT THEY DELETE IT!

    luckyluckyPrieš mėn
  • Lol why is this video getting so much hate?

    Brianna Oppong-AntwiBrianna Oppong-AntwiPrieš mėn
  • Why was this video out like 12 hours ago

    Taskmaster _Taskmaster _Prieš mėn
  • wasn't this removed yesterday when it had a 50% dislike ratio? lol

    MichaelMichaelPrieš mėn
  • This was a TED Talk in itself. Brilliant work by the restaurant.

    Sid RainaSid RainaPrieš mėn
  • TLDR: 1. They created a takeout program 2. went away with tips but added a 22% service fee to your bill

    Cristian BaezaCristian BaezaPrieš mėn
    • Is tipping really mandatory?

      Jerome AgcopraJerome AgcopraPrieš mėn
    • @Ravenesque One same here! Even when I have TERRIBLE service , I only go as low as 18% . When it’s good service I’ll tip 100% sometimes. I work under meritocracy rules, if its good service you get what you earn.

      Silence DogoodSilence DogoodPrieš mėn
    • Cristian Baeza - I’ve been tipping 20% for nearly 40 years. Big deal.

      Ravenesque OneRavenesque OnePrieš mėn
    • @ForeignFinance Actually, most credit card and debit cards have been, and can be replaced with touchless now. Apple pay and Android pay are quite common these days. Even just using chips, the staffs at the restaurant still do not need to touch the card at all, just have the customer insert the card into a portable reader.

      houchi69houchi69Prieš mėn
    • Tipping system is stupid to begin with, anyway.

      houchi69houchi69Prieš mėn
  • The smartest people in the restaurant business.

    rick berlandrick berlandPrieš mėn
  • Random fact Michael Jordan makes more money from Nike each year than all the Nike factory workers in Malaysia combined. -The Shades

    ShazisticShazisticPrieš mėn
    • Also Michael lives in an environment where the valuta is higher. Michael achieved the highest level of basketball in history and turned himself into a legend by training and working day in day out. Michael contributes to that these people actually do get paid. Ever thought about that?

      Rubèn PlantingaRubèn PlantingaPrieš 12 dienų
    • that's a stupid fact

      RkRkPrieš mėn
  • When I was this early,-- well actually I've never been this early to any LTworlds video.

    Dreamless NightsDreamless NightsPrieš mėn
  • 2nd times a charm?

    Juicy 101909Juicy 101909Prieš mėn
  • Im early :0

    Quicky starQuicky starPrieš mėn
  • For those pointing out the obvious that its a reupload, this video wasn't available in some countries i.e. Australia

    Jack GriffithsJack GriffithsPrieš mėn
    • It was geoblocked basically everywhere. Used VPN and just could not find this mythical country it wasnt theoretically blocked in. Guessing it was Sealand.

      DaedhartDaedhartPrieš mėn
    • @Benny Heng LTworlds prob bugged out

      Tony MüllerTony MüllerPrieš mėn
    • Is there a good reason why.?

      Benny HengBenny HengPrieš mėn
    • Or asia

      luckyluckyPrieš mėn
    • Or UAE

      3muration3murationPrieš mėn
  • I didn’t want to watch this the first time 😂

    thatguy 00thatguy 00Prieš mėn
    • it was geoblocked in my country the first time. lol

      Cezary DąbrowskiCezary DąbrowskiPrieš mėn
  • Hi guys how are you doing👍 I have made a motivational video on my channel, so you can check it....... thank you 😊 and my motive is not to self promote but to reach out my message

    Frazer barrettoFrazer barrettoPrieš mėn
  • Reupload again?

    Akash GuptaAkash GuptaPrieš mėn
    • 4th time I think

      Carat,MOODZ, and Monbebe for lifeCarat,MOODZ, and Monbebe for lifePrieš mėn
  • Hopefully this isn’t gonna be reuploaded

    1000 Subscribers without Videos1000 Subscribers without VideosPrieš mėn
    • @Muhammad Iqbal see my channel

      Jison Pubg 312Jison Pubg 312Prieš mėn
    • @Muhammad Iqbal ok then I'm sorry 🙏

      Frazer barrettoFrazer barrettoPrieš mėn
    • @Frazer barretto well thats like self promote with extra steps

      Muhammad IqbalMuhammad IqbalPrieš mėn
    • @Frazer barretto shut up

      ChiefersozeChiefersozePrieš mėn
    • It has already, this is the 4th time

      Carat,MOODZ, and Monbebe for lifeCarat,MOODZ, and Monbebe for lifePrieš mėn
  • Ya know, this is a reupload

    GerritGerritPrieš mėn
    • Hi guys how are you doing👍 I have made a motivational video on my channel, so you can check it....... thank you 😊 and my motive is not to self promote but to reach out my message

      Frazer barrettoFrazer barrettoPrieš mėn
  • First one here

    Max TapiaMax TapiaPrieš mėn
    • @thatguy 00 I CARE HERE 😡

      KB FlashKB FlashPrieš mėn
    • Nobody cares

      thatguy 00thatguy 00Prieš mėn
    • Hi guys how are you doing👍 I have made a motivational video on my channel, so you can check it....... thank you 😊 and my motive is not to self promote but to reach out my message

      Frazer barrettoFrazer barrettoPrieš mėn