How This NYC Restaurant Makes 20,000 Dumplings A Week

22 Spa 2020
245 097 Peržiūros

Presented by AMEX
Before the pandemic, Nom Wah Tea Parlor had two-hour wait times and lines out the door. But come 2020, on its 100th anniversary, the oldest dim sum restaurant in NYC's Chinatown temporarily closed and lost 80% of its business. To survive the pandemic, the team had to get creative. They pivoted to making and delivering frozen dumplings. Today, chefs make 20,000 dumplings a week that are frozen for delivery or pickup or served fresh for takeout. Business Insider visited the historic dumpling spot to see how these pivots have helped save Nom Wah.
Editor's note: At 0:57, the orange chicken is labeled incorrectly. The dish on the far left is chicken feet.
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How This NYC Restaurant Makes 20,000 Dumplings A Week

  • this is literally the definition of being flexible, adapting to your environment and making lemonade out of the lemons you have. REPLY IF YOU AGREE

    Rashad HarrisRashad HarrisPrieš 2 val
  • I’m sorry to make this comment but I guess i have to say it. I took my mom to this place maybe 2-3 years ago and the waitress over there not only brought the wrong order, she also insisted to overcharge us. She was very rude. That did upset my mom a lot. I used to go to this place here and there but since then, never again.

    Maria GomesMaria GomesPrieš 5 val
  • Gloves!!!

    Laygan CLaygan CPrieš 14 val
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  • The intro music is literally the Licc on a loop how has this not been discovered yet

    ujarunnopujarunnopPrieš dieną
  • "It's survival mode" It's not survival but it's hardcore mode

    Finding NemoFinding NemoPrieš 2 dienas
  • Holy shit $19, that's some very expensive dumplings. $9 a plate is the most expensive one in my city

    Tom RiddleTom RiddlePrieš 2 dienas
  • Just my thoughts if they have been going for 100 years and there is normally a two hour que for a table there running there business wrong. Not everything is about profit but this doesn't make much sense to me

    CORFragsCORFragsPrieš 2 dienas
  • Dam, I need to get some frozen dim sum tomorrow after watching this!😋

    world citizen Gworld citizen GPrieš 4 dienas
  • They're pricey but it looks good and its NYC too so it seems reasonable. I wish them the best of luck.

    Ash CatchemAsh CatchemPrieš 4 dienas
  • I want to look back 2-15 years from now how they manage.

    Linus KyleLinus KylePrieš 5 dienų

  • Props for pivoting to ensure you survive.

    Lee MoBaiLee MoBaiPrieš 5 dienų
  • I love Nom Wah, it’s not one of those dim sum places with gold chairs and red carpets but they serve damn awesome food

    Aerys BatAerys BatPrieš 5 dienų
  • They're so awesome with this 👏🏽 they literally adapted to everything with ease

    Ari EntyseAri EntysePrieš 6 dienų
  • I'll pass on anything Asian made until hell freezes over thank you

    Navajo AucklandNavajo AucklandPrieš 7 dienų
  • She was not wearing gloves while packaging dumplings. Caught on video..

    fmpranavfmpranavPrieš 8 dienų
  • 19!!!!

    Jlu 03Jlu 03Prieš 8 dienų
  • funny how a pandemic has now pushed the US to realize street and outdoor dining isn’t as “unsanitary” as we though.

    austin chenaustin chenPrieš 9 dienų
  • Thanks to the tyrant governor and mayor who think they are kings and pass executive order unconstitutional laws and their coward sycophant minions for enforcing it. As Patrick Henry said, may their chains rest lightly upon them and may posterity forget they were our countrymen “

    Brian BensonBrian BensonPrieš 9 dienų
  • ارجو الاشتراك في القناه تحياتي للجميع

    احلى الليالي زمان مع أسمهان أحمداحلى الليالي زمان مع أسمهان أحمدPrieš 9 dienų
  • How much for your freezer? I wouldn't mind sitting through the pandemic with that freezer full of dumplings daaaaaayum

    Darren Pene Junior PatiDarren Pene Junior PatiPrieš 10 dienų
  • Wish I was a local lol

    DAIGORO14DAIGORO14Prieš 11 dienų
  • That's some shit looking chinese food for $19.

    Zhida ZhouZhida ZhouPrieš 11 dienų

    Hardcore GymHardcore GymPrieš 12 dienų
  • Why don’t we just open back up? Why are we congratulating the fact that their restaurant is still closed. These people are struggling. This is authoritarianism.

    DevDevPrieš 14 dienų
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    Chris EvanChris EvanPrieš 14 dienų
  • 9k dumplings in a day handmade. 8 people. Momoman, Ahmedabad, Gujarat, India.

    Raj MulchandaniRaj MulchandaniPrieš 14 dienų
  • Tried frozen dimsum this year due to covid. Steamed them before eating of course. Not too bad. Ready to eat meals have come a long way

    Hee Sing SiaHee Sing SiaPrieš 16 dienų
  • Kudos to them for improvisation to the current state of the world. 👍

    classical7classical7Prieš 18 dienų
  • The rich get richer

    Ali Baba22211Ali Baba22211Prieš 18 dienų
  • Haha these are called momos. And here near our home a resturant is such popular that it makes more than 6000 momos per day.

  • Before Covid didn’t they save money? They are the OWNERS and they own the place. It’s okay to not take a salary wtf

    AKSAKSPrieš 22 dienas
  • I'm walking blindfolded Completely automatic All of my systems are down Down, down, down Automatic (automatic) Automatic (automatic) What is this madness That makes my motor run And my legs too weak to stand

    AKSAKSPrieš 22 dienas
  • Gordan Ramsay punching the air rn

    Sinan BSinan BPrieš 25 dienų
  • it's not dumpling😐

    John hanserJohn hanserPrieš 25 dienų
  • Constant theme: it's tough out there. Constant observation by me: very busy and at 20,000 dumplings a week, that is around $120,000 per month retail sales. There's something wrong there.

    Gort NewtonGort NewtonPrieš 27 dienų
    • @katty hoho if the dumplings are frozen they can be stored for months and still be good. They'd only make 20k a month if they were selling most of them.

      VortexMagusVortexMagusPrieš 13 dienų
    • Maybe just me but i think the shop makes 20,000 but they unable to sell all of them.

      katty hohokatty hohoPrieš 20 dienų
  • In not paying 19 dollars for frozen ass dumplings tf? I can get fresh made ones for far cheaper..

    Meadow GallopingMeadow GallopingPrieš mėn
  • It’s the lick in an endless loop

    FunFunPrieš mėn
  • 20,000 dumplings a week but no salary? Yea riiiiiggght.

    Bambang SuhardonoBambang SuhardonoPrieš mėn
    • Well after expenses

      Filmon TewoldeFilmon TewoldePrieš 18 dienų
  • lmao she really said “shooo mai”

    fionafionaPrieš mėn
    • pog, in mandarin it’s “shao mai”. i’ve never heard of the cantonese one tho😳

      fionafionaPrieš 19 dienų
    • lol that's how you pronounce it in Cantonese. Canton (now Guangdong province) is where the dish originated from. More like "siu-mai" though.

      Mitch LaiMitch LaiPrieš 19 dienų
  • $19 for a bag like that is expensive af

    THEFIRE360THEFIRE360Prieš mėn
  • Those machines are being sold on AliBaba. $19 for machine made is a clear rip-off

    JamesJamesPrieš mėn
  • This is what you call hard work

    Red- Rum-Zz2Red- Rum-Zz2Prieš mėn
  • mmm i would tast one of thos when i come to ny

    Günter nazimGünter nazimPrieš mėn
  • Ain't making 20,000 no mo.

    Jarsh McStuffinsJarsh McStuffinsPrieš mėn
  • Their creativity has saved them! Kudos

    Ronnie KrupaRonnie KrupaPrieš mėn
  • They are very admirable, fair play, these are rough times :c

    Megan BerryMegan BerryPrieš mėn
  • That food looks bomb

    Xander XXander XPrieš mėn
  • they had a *bruh* moment

    ASKASKPrieš mėn
  • Yet again United by LTworlds recommendations.

    KihzzZKihzzZPrieš mėn
  • shumai? or SIOMAI?

    Mark Laurence MalloMark Laurence MalloPrieš mėn
    • more like siu-mai

      Mitch LaiMitch LaiPrieš 19 dienų
  • Shu Mai!

    darren Joedarren JoePrieš mėn
  • 20,000?! Hows that enough, I could eat that in three days.

    June ChoiJune ChoiPrieš mėn
    • My ass 20,000 in """"3""""" days ....I don't know if you're trying to funny or not but that was hella xringe

      100 Cents100 CentsPrieš mėn
    • You must look like a dumpling yourself.

      Forte AstroForte AstroPrieš mėn
  • You know you are a GREAT restaurant when you can adapt like that.. and I don’t mean “oh I hope your having a great day” (I do hope your day is great) I mean sincere greatness. Reaching for the next level. Grit. Hats off to you guys! And that last tid bit, “If we can’t survive, no one can.” Quite the eye opener as you remember just 6 months ago they had a 2 hour wait on the weekends...

    Scooby-Doo TrappinScooby-Doo TrappinPrieš mėn
  • I love Tibetan dumpling

    jhon lamajhon lamaPrieš mėn
  • These guys are genius

    Alem TesfayAlem TesfayPrieš mėn
  • Try airlines

    BadrulEzranBadrulEzranPrieš mėn
  • Oooh I want some. I still haven’t found Dumplings better that Din Tai Fung in Los Angeles or this other place in Philadelphia so I’d be excited to give them a try.

    Jamie DJamie DPrieš mėn
  • TY 😃

    Amit dasAmit dasPrieš mėn
  • 00:01 Am I being trolled? T H E L I C C

    Mikuru-senpaiMikuru-senpaiPrieš mėn
  • Love how restaurants in the UK had indoors dining as soon as they reopened lol

    Nia MNia MPrieš mėn
  • Business Insider, awesome video! Enjoy your Sunday!💯🙏👐

    AwesomeAwesomePrieš mėn
  • u know this restrant is good when they make 20k dumplings everyday

    Xero ABiXero ABiPrieš mėn
    • That means they spend less time on food quality

      Makka PakkaMakka PakkaPrieš mėn
  • Keep lock down rules longer and small businesses will be gone, Big businesses will benefit. That's what your politicians are doing.

    Newman NewmanzNewman NewmanzPrieš mėn
  • 20,000 dumplings! Double shoutout! Have a dumpling, and make America great again! 😊💓

    Patrice MariePatrice MariePrieš mėn
  • i’m getting hungry

    Mr. LinguiniMr. LinguiniPrieš mėn
  • Thank for that

    Rajendra PrasadRajendra PrasadPrieš mėn
  • Yummy

    ZeroZeroPrieš mėn
  • Food

    ZeroZeroPrieš mėn
  • $19? If it’s expensive leave it to hipster media kids to convince you these people are somehow revolutionary

    J.RJ.RPrieš mėn
    • Right???. Yeah I'm young but not dumb to pay $19!!! I live in the Queens Chinatown and prices here are cheaper. Plus Chinese supermarkets sell good frozen dumplings for like $5. Or hello????? Costco!!!!

      Ryan FloresRyan FloresPrieš mėn
  • so they're selling 20,000 dumplings a week at $19 a bag and they are still not profitable??? how???

    JohnJohnPrieš mėn
    • there is no way they are not profitable at that number.

      Peter TrunkaPeter TrunkaPrieš 6 val
    • Bad management

      Benjamin MartinezBenjamin MartinezPrieš mėn
    • @HyperPickle yea my g

      Michael GerlachMichael GerlachPrieš mėn
    • You are naive my pal

      Rob McAlisterRob McAlisterPrieš mėn
    • my g ingrentents fresh are expensive resturant expenses and the fact they have to sell them in bags they have to pay for delivery and packaging my g its hard to keep a business alive.

      HyperPickleHyperPicklePrieš mėn
  • Idk how these are but frozen dimsums can be fire bro. We got this company in india who sells them, theyre lowkey better than fresh

    Jugtej SinghJugtej SinghPrieš mėn
  • I feel like having some 小笼包 now lol

    Jason TungJason TungPrieš mėn

    Zarqa ShanglaZarqa ShanglaPrieš mėn
  • People can’t tell the difference between dumplings and bums!

    Spencer XiongSpencer XiongPrieš mėn

    John SmithJohn SmithPrieš mėn
    • Soooo, are we gonna ignore that people are dyinggggggggg

      Annabelle WheelisAnnabelle WheelisPrieš mėn
    • How did 200,000 people die from Covid if it was not real ?? You sound as crazy as Trump...

      Barry GombergBarry GombergPrieš mėn
    • How stupid you sound btw

      Aastha SinghAastha SinghPrieš mėn
  • I'm pleased that they found a way to adapt. I hope it's enough to get them through the worst of this mess.

    Bret SanderBret SanderPrieš mėn
  • $19?!

    jeroenjeroenPrieš mėn
  • Talk to your people in mainland china they started it #crymeariver

    TaumataTaumataPrieš mėn
    • :( that’s not nice donkey

      AKSAKSPrieš 22 dienas
  • DeBlasio thanks you for your sacrifice. Don't worry, he's just fine though.

    Eric WoodEric WoodPrieš mėn
  • Lmao everyone wants to do indoor dining very few don’t sitting outside is disgusting and I want to be waited on 😅

    Jake FJake FPrieš mėn
  • Is this the licc?

    michael stricklandmichael stricklandPrieš mėn
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  • The owner not taking the salary is definitely some Park Saeroyi type shit

    Pepw MabahoPepw MabahoPrieš mėn
  • Its MO:MO 🇳🇵

    rupak chaudharyrupak chaudharyPrieš mėn
  • I’m in Utah, gonna order their dumplings now!

    Sophie TrujilloSophie TrujilloPrieš mėn
  • Best wishes from greece

    Pan ProPan ProPrieš mėn
  • I haven't wanted to order Goldbelly in forvever! Now i will ASAP and support nom wah.

    Midori BolducMidori BolducPrieš mėn
  • Here in nepal we have been selling frozen dumpling in packaging 🤣 years ago.

    sagun shakyasagun shakyaPrieš mėn
  • $19 dumpling??? Maybe I'm just frugal, but there is no way I would pay that much for some dumplings.

    Antoine DawnsonAntoine DawnsonPrieš mėn
    • tourist pricing

      sirtigersirtigerPrieš mėn
    • ik i was so shocked $19 for dumpling that will last me for like a day. nah sis

  • Automation.........dumplings...

    Tenzack YOGITenzack YOGIPrieš mėn
  • Why does she put the bag in the front seat with the seatbelt around it lmaooo a simple delivery bag to keep the food warm/cold would do

    Maple_Syrup_Boy _Maple_Syrup_Boy _Prieš mėn
  • watching food videos while eating>>

    AlexAlexPrieš mėn
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    Matthew D'AndriaMatthew D'AndriaPrieš mėn
  • $19 for a bag? I buy a $3 bag from a Chinese market with twice as much dumplings.

    AnastasiaAnastasiaPrieš mėn
  • I went there in 2017. I’m glad they’re hanging on

    Kent DinosoKent DinosoPrieš mėn
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    Soba4kaSoba4kaPrieš mėn
  • Yessss......2999

    Norman FloresNorman FloresPrieš mėn
  • By the blood of Jesus Christ...amen

    Norman FloresNorman FloresPrieš mėn